FAQ2020-11-23T17:58:44+00:00

What you need to understand before and after placing an order:

KNOWLEDGE BASE
ABOUT US
WHAT IS BITCOIN?
WHAT IS MINING?

More things you should know…

Are there any discounts on bulk orders?2020-06-05T00:09:10+00:00

Feel free to ask for discounts: support@prominerz.com

My miner is not working, what should I do?2020-06-05T00:09:22+00:00

The very first thing to do is to check if the local installation (your network and your house installation) is ok. After excluding this as a source of error please write us a detailed report of the problem and send it to our support team: support@prominerz.com

Warranty and support of the hardware are responsibility of the manufacturer. Prominerz does everything in its power to make your miner work but we can not fix burned or defective hardware.

Why is my order not shipped yet?2019-11-12T20:46:36+00:00

Delivery time depends on the way you paid your order, the manufacturer production time and on the current load of orders. Bank transfers can take up to 48h to be confirmed. High demanded products usually take longer to be shipped out. Currently all manufacturer are experiencing heavy delays, caused the chip manufacturer delays. Miners that are in stock are not affected.

Who takes care of customs clearance?2020-06-05T00:09:33+00:00

Customs is the responsibility of the buyer/receiver. Every country has its specific laws and terms for importation. On request we gladly support you during the process by providing the necessary documents. Ask us to learn more about how we make sure your miner arrives without hassle.

My miner seems to have an issue, can I send it to you?2018-11-02T23:44:07+00:00

Before you send any equipment to us for a check please inform us and let us take a look at it remotely, open a ticket here. In some cases like for example a defective hashboard, we are not always able to help. In some cases the hardware needs to be sent to the manufacturer at the customers cost. The guarantee conditions you’ll find on each manufacturers website:

My shipment has been stopped by customs, what can I do?2018-08-18T22:03:53+00:00

The first step is to get in touch with us. 99% of all cases we can solve for you and you can lean back and wait for your delivery. Should there be any issues we cant solve immediately, we wont stop until it is solved!

Does my shipment have insurance in case of damage?2018-08-18T22:01:55+00:00

Yes, we work very tight with DHL and other Companies to ensure your shipment is at all time 100% secure. All packages have insurance up to the exact value of the miner when purchased.

Can I pay in cash at your office?2018-11-02T23:43:56+00:00

Yes absolutely. Pass by, get a free coffee and make your purchase in person. Please be advised that you need to arrange an appointment before. We are always on tour for our customers, mining farms and projects related to mining.

My order is delayed, can I cancel my order?2019-09-13T17:56:39+00:00

Unfortunately you can not. Sometimes it can happen that an order is a couple of days delayed. reach out to us in case your order seems to take longer than usual. In case of batches/pre-sales, we depend very much on the progress and the punctuality of the factories which we can’t guarantee nor influence. Please read more about how we handle delays and batches in our terms and conditions.

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